Shipping & Returns
Shipping
We ship and dispatch orders from our office in Tokyo, Japan to all over the world via EMS (Express Mail Service) provided by the Japan Postal Service.
EMS is a convenient, speedy, safe and reasonable way of sending documents and packages of up to 30kg to more than 120 countries and territories around the world. We choose their service over other carriers' because shipping fee is clearly stated and they are trustworthy for international shipping.
How Shipping Fee is calculated
Every item on dartsbuddy.com has its actual weight including packages/wrappings attached and registered. Your total shipping fee will be calculated based on the sum of registered weight of items you are about to purchase. Shipping fees vary from weights to weights and also destinations to destinations. EMS divides the world in 3 zones as shown in the table below. Our checkout system is able to calculate correct shipping fees based on A). the total weights of all the items at check-out AND B). the shipping address and zipcode typed in.
Weight/Region | Asia |
Oceania/North America/ Central America/Middle East |
Europe | South America/Africa |
---|---|---|---|---|
500g or below | 1,400 yen | 2,400 yen | 2,450 yen | 2,400yen |
Up to 600g | 1,540 yen | 2,660yen | 2,700 yen | 2,740 yen |
Up to 700g | 1,680 yen | 2,920 yen | 2,950 yen | 3,080yen |
Up to 800g | 1,820 yen | 3,180 yen | 3,200 yen | 3,420yen |
Up to 900g | 1,960 yen | 3,440yen | 3,450yen | 3,760 yen |
Up to 1kg | 2,100 yen | 3,700yen | 3,700 yen | 4,100 yen |
Up to 1.25kg | 2,400 yen | 4,340 yen | 4,300 yen | 4,900 yen |
Up to 1.5kg | 2,700 yen | 4,900 yen | 4,850 yen | 5,700 yen |
Up to 1.75kg | 3,000 yen | 5,540 yen | 5,450 yen | 6,500 yen |
Up to 2kg | 3,300 yen | 6,100 yen | 6,000 yen | 7,300 yen |
Up to 2.5kg | 3,800 yen | 7,200 yen | 7,050 yen | 8,800 yen |
Up to 3.0kg | 4,300 yen | 8,300 yen | 8,100 yen | 10,300yen |
Up to 3.5kg | 4,800 yen | 9,400 yen | 9,150 yen | 11,800yen |
Up to 4.0kg | 5,300 yen | 10,500 yen | 10,200yen | 13,300 yen |
Up to 4.5kg | 5,800 yen | 11,600 yen | 11,250yen | 14,800 yen |
Up to 5.0kg | 6,300 yen | 12,700 yen | 12,300yen | 16,300 yen |
Up to 5.5kg | 6,800 yen | 13,800 yen | 13,350yen | 17,800 yen |
Up to 6.0kg | 7,300 yen | 14,900 yen | 14,400yen | 19,300 yen |
Up to 7.0kg | 8,100 yen | 16,800 yen | 16,200yen | 21,400 yen |
Up to 8.0kg | 8,900 yen | 18,700 yen | 18,000yen | 23,500 yen |
Up to 9.0kg | 9,700 yen | 20,600 yen | 19,800yen | 25,600 yen |
Up to 10.0kg | 10,500 yen | 22,500 yen | 21,600yen | 27,700 yen |
Up to 11.0kg | 11,300 yen | 24,400 yen | 23,400yen | 29,800 yen |
Up to 12.0kg | 12,100 yen | 26,300 yen | 25,200yen | 31,900 yen |
Up to 13.0kg | 12,900 yen | 28,200 yen | 27,000yen | 34000 yen |
Up to 14.0kg | 13,700 yen | 30,100 yen | 28,800yen | 36,100 yen |
Up to 15.0kg | 14,500 yen | 32,000 yen | 30,600yen | 38,200 yen |
Check the Japan Postal Service website to see the original rate chart or which country belongs to which regions if you are unsure.
Here are some ideas of how much things weigh:
・2BA/4BA/Steel darts(a set of 3 darts in the original case): 0.07kg - 0.34kg
・Flights: 0.01kg-0.03kg
・Shafts: 0.01kg-0.03kg
・Darts Case: 0.05kg-0.15kg
・Shaft Rings: 0.01kg-0.02kg
・Tips: 30pcs/0.01kg, 100pcs/ 0.03kg, 500pcs/0.14kg, 1000pcs/0.29kg
・Soft Darts Board: 1.5kg
・Hard/Steel Darts Board: 5.0kg
Note: Weight may vary from products to products. Some brand's product weights different from other brand's.
List of Shipping Available Countries
Currently we are shipping to following countries:
Asia
Indonesia
Korea
Cambodia
Guam
Saipan
Singapore
Sri Lanka
Thailand
Taiwan
China
Bangladesh
Vietnam
Hong Kong
Macao
Malaysia
Mongolia
Laos
Oceania (Second Zone)
Australia
New Caledonia
New Zealand
Papua New Guinea
Fiji
North America/Central America
USA
El Salvador
Canada
Cuba
Costa Rica
Jamaica
Trinidad and Tobago
Panama
Barbados
Honduras
Mexico
Middle East (Second Zone)
Iceland
Ireland
Italy
United Kingdom
Estonia
Austria
Netherlands
Greece
Croatia
Switzerland
Sweden
Spain
Slovakia
Slovenia
Czech Republic
Denmark
Germany
Norway
Hungary
Finland
France
Bulgaria
Belarus
Belgium
Poland
Portugal
Macedonia
Malta
Monaco
Latvia
Lithuania
Liechtenstein
Luxembourg
Romania
South America
Argentina
Uruguay
Ecuador
Colombia
Chile
Paraguay
Brazil
Venezuela
Peru
Africa
Algeria
Uganda
Egypt
Ethiopia
Ghana
Cote d'Ivoire
Djibouti
Zimbabwe
Senegal
Tunisia
Togo
Nigeria
Republic of South Africa
Mauritius
Morocco
Rwanda
If you do not see a country you would like to ship to in the above list, please contact us. We will get you set up right away.
Transport/Delivery Days
Asia: 2-4 days
North America: 3-5 days
Europe: 4-6 days
Oceania: 4-6 days
The length of days may vary depending on not only Japan post or local carriers in each country but also customs. There might be some countries that hold packages longer than expected delivery time. We state clearly what's in the package but if your package is kept hold at the custom, be sure to contact them or us via contact form. To learn more about EMS delivery time length, check out Japan post website.
Tracking Number
As soon as your order gets picked up by the carrier, a tracking number will be emailed to you. By entering the number to Individual International Mail Search by Item Number (Japan Post), you can locate your package.
Returns
Returns are accepted up to 30 days after original purchase date for unused products. In order to initiate a return, simply email dartsbuddy@gmail.com for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Make sure the returned items are carefully wrapped and please get a tracking number for all return items as we are not responsible for lost items coming back to our warehouse.