Shipping & Returns

Shipping 


We ship and dispatch orders from our office in Tokyo, Japan to all over the world via EMS (Express Mail Service) provided by the Japan Postal Service.

Japan Post's Express Mail Service (EMS) is a convenient, speedy, safe and reasonable way of sending documents and packages of up to 30kg to more than 120 countries and territories around the world. We chose their service over other carriers' because shipping fee is clearly stated and they are trustworthy for international shipping because it's the government owned corporation. We feel very confortable using their service to deliver your orders safely to your doorstep.

How Shipping Fee is calculated

Every item on dartsbuddy.com has its actual weight including packages/wrappings attached and registered. Your total shipping fee will be calculated based on the sum of registered weight of items you are about to purchase. Shipping fees vary from weights to weights and also destinations to destinations. EMS divides the world in 3 zones as shown in the table below. Our checkout system is able to calculate correct shipping fees based on a). the total weights of all the items at check-out AND b). the shipping address and zipcode typed in. You can anytime check the current shipping rate of items in the cart by using "shipping estimate calculator" on the cart page. (Or click on the cart icon on the upright).


Here are some ideas of how much things weigh:

2BA/4BA/Steel darts(a set of 3 darts in the original case): 0.07kg - 0.34kg 
Flights: 0.01kg-0.03kg
Shafts: 0.01kg-0.03kg
Darts Case: 0.05kg-0.15kg
Shaft Rings: 0.01kg-0.02kg
Tips: 30pcs/0.01kg, 100pcs/ 0.03kg, 500pcs/0.14kg, 1000pcs/0.29kg
Soft Darts Board: 1.5kg
Hard/Steel Darts Board: 5.0kg

Note: Weight may vary from products to products. Some brand's product weights different from other brand's.

 

[International Shipping Rate Chart]
Weight/Region Asia Oceania/North America/Central America/Middle East Europe South America/Africa
50g or below 530 yen 560 yen 560 yen 580 yen
Up to 100g 580 yen 635 yen 635 yen 685 yen
Up to 150g 630 yen 710 yen 710 yen 790 yen
Up to 200g 680 yen 785 yen 785 yen 895 yen
Up to 250g 730 yen 860 yen 860 yen 1,000 yen
Up to 300g 780 yen 935 yen 935 yen 1,105 yen
Up to 400g 880 yen 1,085 yen 1,085 yen 1,315 yen
Up to 500g 980 yen 1,235 yen 1,235 yen 1,525 yen
Up to 600g 1,080 yen 1,385 yen 1,385 yen 1,735 yen
Up to 700g 1,180 yen 1,535 yen 1,535 yen 1,945 yen
Up to 800g 1,280 yen 1,685 yen 1,685 yen 2,155 yen
Up to 900g 1,380 yen 1,835 yen 1,835 yen 2,365 yen
Up to 1kg 1,480 yen 1,985 yen 1,985 yen 2,575 yen
Up to 1.25kg 1,700 yen 2,255 yen 2,255 yen 2,945 yen
Up to 1.5kg 1,920 yen 2,525 yen 2,525 yen 3,315 yen
Up to 1.75kg 2,140 yen 2,795 yen 2,795 yen 3,685 yen
Up to 2kg 2,360 yen 3,065 yen 3,065 yen 4,055 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen 8,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen 10,300 yen
Up to 3.5kg
4,800 yen
6,600 yen 7,400 yen 11,800 yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen 13,300 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen 14,800 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen 16,300 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600yen 17,800 yen
Up to 6.0kg 7,300 yen 10,100 yen 12,700yen 19,300 yen
Up to 7.0kg 8,100 yen 11,200 yen 14,000yen 21,400 yen
Up to 8.0kg 8,900 yen 12,300 yen 15,300yen 23,500 yen
Up to 9.0kg 9,700 yen 13,400 yen 16,600yen 25,600 yen
Up to 10.0kg 10,500yen 14,500 yen

17,900yen

27,700 yen

Check out the latest exchange rate here.

 

[International Shipping Rate Chart](EMS)
Weight/Region Asia Oceania/North America/Central America/Middle East Europe South America/Africa
500g or below 1,400 yen 2,000 yen 2,200 yen 2,400yen
Up to 600g 1,540 yen 2,180yen 2,400 yen 2,740 yen
Up to 700g 1,680 yen 2,360 yen 2,600 yen 3,080yen
Up to 800g 1,820 yen 2,540 yen 2,800 yen 3,420yen
Up to 900g 1,960 yen 2,720yen 3,000yen 3,760 yen
Up to 1kg 2,100 yen 2,900yen 3,200 yen 4,100 yen
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen 4,900 yen
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen 5,700 yen
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen 6,500 yen
Up to 2kg 3,300 yen 4,500 yen 5,000 yen 7,300 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen 8,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen 10,300yen
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen 11,800yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen 13,300 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000yen 14,800 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen 16,300 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen 17,800 yen
Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen 19,300 yen
Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen 21,400 yen
Up to 8.0kg
8,900 yen
12,300 yen 14,000 yen 23,500 yen
Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen 25,600 yen
Up to 10.0kg 10,500 yen 14,500 yen 16,600yen 27,700 yen
Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen 29,800 yen
Up to 12.0kg 12,100 yen 16,700 yen 19,200yen 31,900 yen
Up to 13.0kg 12,900 yen 17,800 yen 20,500yen 34000 yen
Up to 14.0kg 13,700 yen 18,900 yen 21,800yen 36,100 yen
Up to 15.0kg 14,500 yen 20,000 yen 23,100yen 38,200 yen
Up to 16.0kg 15,300 yen 21,100 yen 24,400yen 40,300 yen
Up to 17.0kg 16,100yen 22,200yen

25,700yen

42,400 yen



Check the Japan Postal Service website (PDF) to see the original rate chart or which country belongs to which regions if you are unsure.

 

List of Shipping Available Countries 

Currently we are shipping to following countries:

Asia
Indonesia
Korea
Cambodia
Guam
Saipan
Singapore
Sri Lanka
Thailand
Taiwan
China
Bangladesh
Vietnam
Hong Kong
Macao
Malaysia
Mongolia
Laos

Oceania (Second Zone)
Australia
New Caledonia
New Zealand
Papua New Guinea
Fiji

North America/Central America
USA
El Salvador
Canada
Cuba
Costa Rica
Jamaica
Trinidad and Tobago
Panama
Barbados
Honduras
Mexico

Middle East (Second Zone)
Iceland
Ireland
Italy
United Kingdom
Estonia
Austria
Netherlands
Greece
Croatia
Switzerland
Sweden
Spain
Slovakia
Slovenia
Czech Republic
Denmark
Germany
Norway
Hungary
Finland
France
Bulgaria
Belarus
Belgium
Poland
Portugal
Macedonia
Malta
Monaco
Latvia
Lithuania
Liechtenstein
Luxembourg
Romania

South America
Argentina
Uruguay
Ecuador
Colombia
Chile
Paraguay
Brazil
Venezuela
Peru

Africa
Algeria
Uganda
Egypt
Ethiopia
Ghana
Cote d'Ivoire
Djibouti
Zimbabwe
Senegal
Tunisia
Togo
Nigeria
Republic of South Africa
Mauritius
Morocco
Rwanda


If you do not see a country you would like to ship to above, please contact us
We will get you set up right away.

 

Transport/Delivery Days
EMS delivery transport days can be expected as follows:
Asia: 2-4 days
North America: 3-5 days
Europe: 4-6 days
Oceania: 4-6 days

The length of days may vary depending on not only Japan post or local carriers in each country but also customs. There might be some countries that hold packages longer than expected delivery time. We state clearly what's in the package but if your package is kept hold at the custom, be sure to contact them or us via contact form. To learn more about EMS delivery time length, check out Japan post website.
Tracking Number

As soon as your order gets picked up by the carrier, a tracking number will be emailed to you. By entering the number to Individual International Mail Search by Item Number (Japan Post), you can locate your package. 

Returns 

Returns are accepted up to 30 days after original purchase date for unused products. In order to initiate a return, simply email dartsbuddy@gmail.com for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Make sure the returned items are carefully wrapped and please get a tracking number for all return items as we are not responsible for lost items coming back to our warehouse.