Shipping & Returns
We ship and dispatch orders from our office in Tokyo, Japan to all over the world via EMS (Express Mail Service) provided by the Japan Postal Service.
EMS is a convenient, speedy, safe and reasonable way of sending documents and packages of up to 30kg to more than 120 countries and territories around the world. We choose their service over other carriers' because shipping fee is clearly stated and they are trustworthy for international shipping.
How Shipping Fee is calculated
Every item on dartsbuddy.com has its actual weight including packages/wrappings attached and registered. Your total shipping fee will be calculated based on the sum of registered weight of items you are about to purchase. Shipping fees vary from weights to weights and also destinations to destinations. EMS divides the world in 3 zones as shown in the table below. Our checkout system is able to calculate correct shipping fees based on A). the total weights of all the items at check-out AND B). the shipping address and zipcode typed in.
Central America/Middle East
|500g or below||1,400 yen||2,400 yen||2,450 yen||2,400yen|
|Up to 600g||1,540 yen||2,660yen||2,700 yen||2,740 yen|
|Up to 700g||1,680 yen||2,920 yen||2,950 yen||3,080yen|
|Up to 800g||1,820 yen||3,180 yen||3,200 yen||3,420yen|
|Up to 900g||1,960 yen||3,440yen||3,450yen||3,760 yen|
|Up to 1kg||2,100 yen||3,700yen||3,700 yen||4,100 yen|
|Up to 1.25kg||2,400 yen||4,340 yen||4,300 yen||4,900 yen|
|Up to 1.5kg||2,700 yen||4,900 yen||4,850 yen||5,700 yen|
|Up to 1.75kg||3,000 yen||5,540 yen||5,450 yen||6,500 yen|
|Up to 2kg||3,300 yen||6,100 yen||6,000 yen||7,300 yen|
|Up to 2.5kg||3,800 yen||7,200 yen||7,050 yen||8,800 yen|
|Up to 3.0kg||4,300 yen||8,300 yen||8,100 yen||10,300yen|
|Up to 3.5kg||4,800 yen||9,400 yen||9,150 yen||11,800yen|
|Up to 4.0kg||5,300 yen||10,500 yen||10,200yen||13,300 yen|
|Up to 4.5kg||5,800 yen||11,600 yen||11,250yen||14,800 yen|
|Up to 5.0kg||6,300 yen||12,700 yen||12,300yen||16,300 yen|
|Up to 5.5kg||6,800 yen||13,800 yen||13,350yen||17,800 yen|
|Up to 6.0kg||7,300 yen||14,900 yen||14,400yen||19,300 yen|
|Up to 7.0kg||8,100 yen||16,800 yen||16,200yen||21,400 yen|
|Up to 8.0kg||8,900 yen||18,700 yen||18,000yen||23,500 yen|
|Up to 9.0kg||9,700 yen||20,600 yen||19,800yen||25,600 yen|
|Up to 10.0kg||10,500 yen||22,500 yen||21,600yen||27,700 yen|
|Up to 11.0kg||11,300 yen||24,400 yen||23,400yen||29,800 yen|
|Up to 12.0kg||12,100 yen||26,300 yen||25,200yen||31,900 yen|
|Up to 13.0kg||12,900 yen||28,200 yen||27,000yen||34000 yen|
|Up to 14.0kg||13,700 yen||30,100 yen||28,800yen||36,100 yen|
|Up to 15.0kg||14,500 yen||32,000 yen||30,600yen||38,200 yen|
Check the Japan Postal Service website to see the original rate chart or which country belongs to which regions if you are unsure.
Here are some ideas of how much things weigh:
・2BA/4BA/Steel darts(a set of 3 darts in the original case): 0.07kg - 0.34kg
・Darts Case: 0.05kg-0.15kg
・Shaft Rings: 0.01kg-0.02kg
・Tips: 30pcs/0.01kg, 100pcs/ 0.03kg, 500pcs/0.14kg, 1000pcs/0.29kg
・Soft Darts Board: 1.5kg
・Hard/Steel Darts Board: 5.0kg
Note: Weight may vary from products to products. Some brand's product weights different from other brand's.
List of Shipping Available Countries
Currently we are shipping to following countries:
Oceania (Second Zone)
Papua New Guinea
North America/Central America
Trinidad and Tobago
Middle East (Second Zone)
Republic of South Africa
If you do not see a country you would like to ship to in the above list, please contact us. We will get you set up right away.
Asia: 2-4 days
North America: 3-5 days
Europe: 4-6 days
Oceania: 4-6 days
The length of days may vary depending on not only Japan post or local carriers in each country but also customs. There might be some countries that hold packages longer than expected delivery time. We state clearly what's in the package but if your package is kept hold at the custom, be sure to contact them or us via contact form. To learn more about EMS delivery time length, check out Japan post website.
As soon as your order gets picked up by the carrier, a tracking number will be emailed to you. By entering the number to Individual International Mail Search by Item Number (Japan Post), you can locate your package.
Returns are accepted up to 30 days after original purchase date for unused products. In order to initiate a return, simply email firstname.lastname@example.org for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Make sure the returned items are carefully wrapped and please get a tracking number for all return items as we are not responsible for lost items coming back to our warehouse.