Shipping & Returns

Shipping 

We ship and dispatch orders from our office in Tokyo, Japan to all over the world via EMS (Express Mail Service) provided by the Japan Postal Service.

EMS is a convenient, speedy, safe and reasonable way of sending documents and packages of up to 30kg to more than 120 countries and territories around the world. We choose their service over other carriers' because shipping fee is clearly stated and they are trustworthy for international shipping.


How Shipping Fee is calculated

Every item on dartsbuddy.com has its actual weight including packages/wrappings attached and registered. Your total shipping fee will be calculated based on the sum of registered weight of items you are about to purchase. Shipping fees vary from weights to weights and also destinations to destinations. EMS divides the world in 3 zones as shown in the table below. Our checkout system is able to calculate correct shipping fees based on A). the total weights of all the items at check-out AND B). the shipping address and zipcode typed in.

[International Shipping Rate Chart](EMS)
Weight/Region Asia

Oceania/North America/

Central America/Middle East

Europe South America/Africa
500g or below 1,400 yen 2,400 yen 2,450 yen 2,400yen
Up to 600g 1,540 yen 2,660yen 2,700 yen 2,740 yen
Up to 700g 1,680 yen 2,920 yen 2,950 yen 3,080yen
Up to 800g 1,820 yen 3,180 yen 3,200 yen 3,420yen
Up to 900g 1,960 yen 3,440yen 3,450yen 3,760 yen
Up to 1kg 2,100 yen 3,700yen 3,700 yen 4,100 yen
Up to 1.25kg 2,400 yen 4,340 yen 4,300 yen 4,900 yen
Up to 1.5kg 2,700 yen 4,900 yen 4,850 yen 5,700 yen
Up to 1.75kg 3,000 yen 5,540 yen 5,450 yen 6,500 yen
Up to 2kg 3,300 yen 6,100 yen 6,000 yen 7,300 yen
Up to 2.5kg 3,800 yen 7,200 yen 7,050 yen 8,800 yen
Up to 3.0kg 4,300 yen 8,300 yen 8,100 yen 10,300yen
Up to 3.5kg 4,800 yen 9,400 yen 9,150 yen 11,800yen
Up to 4.0kg 5,300 yen 10,500 yen 10,200yen 13,300 yen
Up to 4.5kg 5,800 yen 11,600 yen 11,250yen 14,800 yen
Up to 5.0kg 6,300 yen 12,700 yen 12,300yen 16,300 yen
Up to 5.5kg 6,800 yen 13,800 yen 13,350yen 17,800 yen
Up to 6.0kg 7,300 yen 14,900 yen 14,400yen 19,300 yen
Up to 7.0kg 8,100 yen 16,800 yen 16,200yen 21,400 yen
Up to 8.0kg 8,900 yen 18,700 yen 18,000yen 23,500 yen
Up to 9.0kg 9,700 yen 20,600 yen 19,800yen 25,600 yen
Up to 10.0kg 10,500 yen 22,500 yen 21,600yen 27,700 yen
Up to 11.0kg 11,300 yen 24,400 yen 23,400yen 29,800 yen
Up to 12.0kg 12,100 yen 26,300 yen 25,200yen 31,900 yen
Up to 13.0kg 12,900 yen 28,200 yen 27,000yen 34000 yen
Up to 14.0kg 13,700 yen 30,100 yen 28,800yen 36,100 yen
Up to 15.0kg 14,500 yen 32,000 yen 30,600yen 38,200 yen

Check the Japan Postal Service website to see the original rate chart or which country belongs to which regions if you are unsure.


Here are some ideas of how much things weigh:

2BA/4BA/Steel darts(a set of 3 darts in the original case): 0.07kg - 0.34kg 
Flights: 0.01kg-0.03kg
Shafts: 0.01kg-0.03kg
Darts Case: 0.05kg-0.15kg
Shaft Rings: 0.01kg-0.02kg
Tips: 30pcs/0.01kg, 100pcs/ 0.03kg, 500pcs/0.14kg, 1000pcs/0.29kg
Soft Darts Board: 1.5kg
Hard/Steel Darts Board: 5.0kg

Note: Weight may vary from products to products. Some brand's product weights different from other brand's. 

List of Shipping Available Countries 

Currently we are shipping to following countries:

Asia
Indonesia
Korea
Cambodia
Guam
Saipan
Singapore
Sri Lanka
Thailand
Taiwan
China
Bangladesh
Vietnam
Hong Kong
Macao
Malaysia
Mongolia
Laos

Oceania (Second Zone)
Australia
New Caledonia
New Zealand
Papua New Guinea
Fiji

North America/Central America
USA
El Salvador
Canada
Cuba
Costa Rica
Jamaica
Trinidad and Tobago
Panama
Barbados
Honduras
Mexico

Middle East (Second Zone)
Iceland
Ireland
Italy
United Kingdom
Estonia
Austria
Netherlands
Greece
Croatia
Switzerland
Sweden
Spain
Slovakia
Slovenia
Czech Republic
Denmark
Germany
Norway
Hungary
Finland
France
Bulgaria
Belarus
Belgium
Poland
Portugal
Macedonia
Malta
Monaco
Latvia
Lithuania
Liechtenstein
Luxembourg
Romania

South America
Argentina
Uruguay
Ecuador
Colombia
Chile
Paraguay
Brazil
Venezuela
Peru

Africa
Algeria
Uganda
Egypt
Ethiopia
Ghana
Cote d'Ivoire
Djibouti
Zimbabwe
Senegal
Tunisia
Togo
Nigeria
Republic of South Africa
Mauritius
Morocco
Rwanda

If you do not see a country you would like to ship to in the above list, please contact us. We will get you set up right away.

Transport/Delivery Days
EMS delivery transport days can be expected as follows:
Asia: 2-4 days
North America: 3-5 days
Europe: 4-6 days
Oceania: 4-6 days

The length of days may vary depending on not only Japan post or local carriers in each country but also customs. There might be some countries that hold packages longer than expected delivery time. We state clearly what's in the package but if your package is kept hold at the custom, be sure to contact them or us via contact form. To learn more about EMS delivery time length, check out Japan post website.
Tracking Number

As soon as your order gets picked up by the carrier, a tracking number will be emailed to you. By entering the number to Individual International Mail Search by Item Number (Japan Post), you can locate your package. 

Returns 

Returns are accepted up to 30 days after original purchase date for unused products. In order to initiate a return, simply email dartsbuddy@gmail.com for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Make sure the returned items are carefully wrapped and please get a tracking number for all return items as we are not responsible for lost items coming back to our warehouse.