Refund policy

Returns

We accept returns within 30 days of the original purchase date for unused items in their original condition and packaging.

How to start a return

Please email us at info@dartsbuddy.com with your order number and the item(s) you would like to return. We will reply with return instructions. Please do not send items back without contacting us first.

Return shipping

Customers are responsible for arranging and paying for return shipping. Please pack the item(s) carefully and use a trackable shipping service. We are not responsible for returns lost in transit.

Refunds

Once we have received and checked your return, we will refund the price you paid for the item(s) to your original payment method. Shipping costs are non-refundable.

Refused or uncollected deliveries

For countries other than the USA and the 12 EU countries listed on our Shipping page, import duties, taxes and carrier handling fees may be charged on delivery under local rules. These charges are the responsibility of the recipient.

If a package is refused or not collected because these charges were not paid, it will be returned to us. Once it arrives back, we will refund the price paid for the item(s), minus the original shipping cost and the return shipping cost charged to us. Import duties and taxes are not refundable by us.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, please contact us at info@dartsbuddy.com as soon as possible so we can help.

Contact

For any questions about returns or refunds, please email info@dartsbuddy.com.